Refund policy

Refund & Return Policy

We want you to love your order! Because many of our items are handmade or made to order, please read our policy before purchasing.

Returns

We accept returns on eligible, non-custom items within 14 days of delivery.

To qualify for a return, the item must be:

  • Unworn and unused

  • In its original condition

  • Free of odors, stains, pet hair, or damage

  • Returned with any original packaging when applicable

  • Accompanied by proof of purchase

To request a return, email stitchdstudio@gmail.com with your order number and reason for the return. Returns sent without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving the wrong item or a defective item.

Custom & Personalized Orders

Because custom and personalized items are made specifically for each customer, all custom and personalized sales are final. These items are not eligible for returns, exchanges, or refunds unless they arrive damaged or we made an error with your order.

Please carefully review all names, dates, spelling, sizes, colors, and personalization details before placing your order.

Order Cancellations

Orders may be canceled only if production has not yet begun.

Once work has started—including designing, printing, cutting, crocheting, sewing, or otherwise creating your item—your order cannot be canceled or refunded.

Sizing

Customers are responsible for selecting the correct size before placing an order. Size charts are provided whenever available, and we encourage you to review them carefully.

Returns, exchanges, or refunds will not be issued for items that do not fit due to an incorrect size selected by the customer. If you have questions about sizing before ordering, please contact us and we'll be happy to help.

Color Disclaimer

We do our best to display our products as accurately as possible. However, colors may appear slightly different due to variations in monitor, phone, and tablet screen settings. Minor color differences between what you see on your screen and the finished product are not considered defects.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong item, contact us within 3 days of delivery at stitchdstudio@gmail.com and include photos of the item and the packaging. We'll review the issue and work with you to make it right.

Sale Items

Sale, clearance, and discounted items are final sale and cannot be returned or refunded.

Refunds

Once we receive and inspect your approved return, we'll notify you if your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at stitchdstudio@gmail.com.